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Because of the individual characteristics of your pool, some additional adjustments may be required to get the best performance from your Kreepy Krauly pool cleaner.
If there seems to be a problem, check these common causes of pool cleaner problems. If you still need help, call your pool professional or call the Pentair toll-free Customer Helpline at 1-800-831-7611. You can also call us, at 800-288-7946, and speak with an In The Swim pool tech about your cleaner.
If Kreepy Krauly is not moving or not pulsating.
Find and correct the air leak that is causing the pump to draw air:
In most pools, the automatic regulator valve supplies Kreepy Krauly with the proper amount of water flow. However, if used with an especially powerful pool pump, the valve can be overpowered.
The easiest way to reduce the power of the Kreepy is to open up the other suction lines, such as other skimmers or the main drain valve fully. If that doesn’t slow down the Kreepy cleaner enough, you can adjust the regulator valve.
Remove dive float restrictor and install a wall climb adjuster (Part # K12065. Snap the wall climb adjuster into place to keep Kreepy Krauly on the pool's floor and away from pool obstructions. Make sure the narrow end of the wall climb adjuster points down to the drive tubes.
If Kreepy Krauly gets stuck under your pool ladder, install a Ladder Guard (Part # K12330) according to the instructions contained in the packaging. Polaris also makes a ladder guard kit that can be used on ladders or step rails.
Adjustments to speed or direction of the Kreepy can also sometimes stop it from getting stuck on a step or ladder. Removing the obstacle or shortening the hose can be used as a last resort.
Bumps on the pool floor, for sand bottom liner pools, or uneven plaster floors, are usually not a problem, but a low spot of a particular size and depth can trap a Kreepy moving at a particular speed and in a particular direction. If your cleaner is getting stuck in a low spot area, try increasing speed or altering the Kreepy direction of travel (see above), or adjusting the hose weight.
We’re sorry we missed you; we look forward to assisting you soon. Feel free to leave us a message and we will be in touch as soon as an agent is available. For urgent questions, you can reach us directly at 1-800-288-7946. Thank you for your business!