FREE Standard Shipping on Orders $100 Or More!
Freight charges may apply on oversized products.
In The Swim stands behind its products, so if you're not 100% satisfied with your order, you can return or exchange it within 30 days of purchase for a replacement or a refund, subject to the limitations below.
Products being returned or exchanged must be in their original packaging and in like-new condition. Select chemical returns must be in their original, unopened packaging with no visible damages. Refer to exclusions below.
Our online return process is designed to ensure the fastest and most accurate processing of your return request. For oversized items requiring carrier freight returns, you will be responsible for all return shipping charges. To begin the online return process, please log-in to your account and navigate to "Order History."
For online returns, refunds will be processed once we receive and verify the return, which usually takes anywhere from 5-7 business days. Depending on your bank’s processing time, it may take up to 7 days for the return to reflect on your account. If you are unable to complete the return online, you may contact us.
We’re sorry we missed you; we look forward to assisting you soon. Feel free to leave us a message and we will be in touch as soon as an agent is available. For urgent questions, you can reach us directly at 1-800-288-7946. Thank you for your business!