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At In The Swim, we take pride in the quality of our products. We know, however, that sometimes things don't turn out perfectly. Whether the wrong item was purchased, it doesn't meet expectations, or is damaged or defective, we want you to know that In The Swim is committed to making it right. If you're not 100% satisfied with your order, you can return it within 30 days of purchase for a replacement or a refund (subject to the limitations below).
Products being returned must be in their original packaging and in like-new condition. Chemical returns must be in their original, unopened packaging with no visible damage.
Non-Refundable and Non-Returnable Items include:
Our online returns process is designed to ensure the fastest and most accurate processing of your returns request. Online returns are subject to a $15 return shipping fee deducted from your refund amount. For oversized items requiring carrier freight returns, you will be responsible for all return shipping charges. To initiate an online return, please follow the steps below. If you are unable to complete the return online, you may call us at 800-374-1500.